Top Alternatives of Chatbots

This channel offers real-time replies combined with a human touch—after mastering some basic live chat skills, an agent can resolve difficult queries and offer a more personalized experience too

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They are more intrusive than bots but in certain cases they can be more effective for things like newsletter signups

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While email response times may be much longer, they give you more message design possibilities than chatbot conversations

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They are boring but that also makes them the most seamless option for collecting customer data and qualified leads who explicitly want to reach out to you

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Traditional phone support is still the most direct way to reach a business and some customers may prefer phone contact centers to messages

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Knowledge bases and FAQ widgets work just like chatbots but use pre-defined buttons and don’t encourage users to send random messages

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Top Alternatives of Chatbots

This channel offers real-time replies combined with a human touch—after mastering some basic live chat skills, an agent can resolve difficult queries and offer a more personalized experience too

Live chat

They are more intrusive than bots but in certain cases they can be more effective for things like newsletter signups

Pop-ups

While email response times may be much longer, they give you more message design possibilities than chatbot conversations

Email

They are boring but that also makes them the most seamless option for collecting customer data and qualified leads who explicitly want to reach out to you

Website forms

Traditional phone support is still the most direct way to reach a business and some customers may prefer phone contact centers to messages

Phone calls

Knowledge bases and FAQ widgets work just like chatbots but use pre-defined buttons and don’t encourage users to send random messages

Self-service solutions